A weblog that catalogs what's shaping the thinking at the DSB Policy Institute.

Wednesday, April 20, 2005

Video Store People

There is no way that video store owners can tolerate employees that don't provide excellent customer service any longer. The brick and mortar store is quickly becoming a relic as VOD and NetFlix power on. There has to be a reason for physical stores to survive now that convenience isn't one of them; excellent customer service and community may forestall their demise.

0 Comments:

Post a Comment

<< Home