In response to a comment on the Orbitz post on how DSBPI would remedy the Orbitz situation: DSBPI would fix Orbitz by offering two fares, one with the $5 surcharge and one without. Perhaps the default is "with." If you pay the $5 surcharge you get access to 24-hour customer care, 24hrs to refund your ticket and points on Orbitz toward coupons and free flights/hotels. If you don't pay, you just get the ticket.